All questions related to your profile and managing it

• How can I change my password? 443
• I play in several clubs, can I have a single login? 267
• I have a single account across several clubs, how do I choose which club to display? 198
• A family member wants to become a member, can I add them? 166
• How do I book for a family member? 54
• I've lost my password. How can I recover it? 282
• How do I change my profile photo and information? 32
• I have several accounts: how do I merge them into a single login? 22
• How do I change the site language? 28
• How do I set my personal access code? 64
• My data: download, leave the club, delete my account 40
• How do I become a club member online? 60

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 173
• Why are some cells pink on the board? 396
• How can I make a booking 980
• How can I book with a guest? 271
• How can I edit a booking? 214
• How can I delete a booking? 316
• All courts are occupied. Can I join the waiting list? 86
• What payment methods are available to me for a booking? 109
• How to create an open booking 68
• How to join an open match 62
• Where can I find the court access code (door code)? 62
• How do I withdraw from an open match? 32
• How do I view my booking history? 44
• How do I see the weekly schedule? 39
• How do I find and book at another club? 29

How do I register for a camp or a school?

• Sign up for a tennis lesson 149

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 44
• How do I pay for a booking with my wallet? 33
• How do I split the payment with my partner? 34
• How do I use my restaurant vouchers? 27
• How do I view and pay my invoices? 25
• How do I download my certificates? 31
• How do I send money from my wallet to another member? 40

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 63
• How do I join my club's WhatsApp groups? 60
• How do I take part in the Défi-Plugin (challenge tournament)? 20
• Défi-Plugin: I played without creating the match, how do I enter the score? 31

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 31
• How do I turn on dark mode? 21
• How do I install the Plugin.ch mobile app? 90
• How do I choose the notifications I receive on my phone? 35
• Where can I find the messages sent by my club? 14

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 31
• The administration home page 24

• Manage access 46
• Manage membership cards 46
• Manage clubhouse 23
• Manage restaurant credit 27
• Manage email sending 28
• Manage invoicing 18
• Manage member groups 34
• Manage registrations 32
• Manage special days 26
• Manage offers 18
• Manage online payments 43
• Manage billing regions 42
• Manage the club manager 27
• Manage challenge tournaments 21
• Manage RFID validation 35
• Manage general settings 26
• Setting up the accounts (general ledger) 91
• Configure EBICS: connect Plugin.ch to your bank 28
• Gate access log 23
• Manage multiple buildings 71

• Create a new court 51
• Manage court groups 47
• Manage booking periods 70
• Manage court usage 53
• List, edit, or delete a court 68
• Manage sports 20
• Close courts 22

• Create a new season 30
• Edit or delete a season 49
• Open the winter season by copying last season 34
• Link a sport to a season 38

• Manage recurrence authorizations 49
• Manage restrictions 31
• Manage subscription type 50
• Create booking prices: per session or per season 25
• Check rates with the rate grid 28
• Manage non-member and pay-as-you-go deductions 39
• Booking without a subscription: the guest subscription 48

• Create an item 24
• Assign an item to a member 44
• Edit or delete an item 44
• Delete an item assigned to a member 68
• Import linked items from Excel 42

• Display the member list 43
• Create a new member 75
• View a member's detailed information 44
• Display a member's operational data 68
• Manage member subscriptions 56
• Import member data 50
• Print member cards 43
• Print and export the member list 39
• Charge an item to a member or a group 53
• Link a member to a group 52
• Edit and delete a member 34
• Search for a member 23
• Managing duplicates: merging two profiles 30
• Managing units to be deducted: personalised hours and non-members 31
• Manage Swiss Tennis licenses 25
• Topping up a member's wallet 24
• Find and reactivate a removed member 36
• Issue a certificate for a member 23
• Managing families 23
• Handling erasure requests (GDPR) 27

• Add a new sponsor 47
• Invoice sponsors 31
• Re-invoice sponsors 27

• Assign and remove a role 52
• Roles and access: create and edit a role 22

• Gérer son école de tennis : la marche à suivre 63
• Activating the Lessons module 51
• Creating lesson items 40
• Create, edit, and delete a lesson 51
• Manage lesson groups 33
• Manage lesson enrollments 52
• Prerequisite 90
• Invoice and reminder texts 35
• Teachers' schedule 23
• Grouped payments of registrations (basket) 26
• Change the rate of a registration 60
• Copy a lesson for the next season 18
• Changements en cours de saison 56
• Cancel or make up a lesson 44
• Ce que fait le prof 27
• Prix, membres et non-membres 39
• Paiement en ligne et facturation 59
• N° AVS et export Jeunesse et Sport 68
• Questions fréquentes sur les cours 50
• Résoudre les conflits de planning 28
• Proposer des créneaux de préférence 41
• Placer les élèves automatiquement 42
• Envoyer son planning à un professeur 41
• Préparer le planning de la semaine 42
• Reprendre les groupes de la saison passée 33

• Complete management of equipment rental 34

• Find old invoice groups (archives) 31
• Invoice considerations and display 34
• Create invoices 29
• Send invoices by email 36
• Manage payment reminders 31
• Print invoices 29
• List and search invoices 46
• Edit and delete invoices 44
• Invoicing a membership fee or an item: what's the difference? 38
• Automatic reminders for e-mail invoices 22
• Keeping the accounts with the general ledger 18
• Manage family discounts 22
• Import accounts from Excel 25
• Carry an overpayment over to the next invoice 35
• How invoice dates are calculated 24
• Annuler une facture ou une ligne déjà comptabilisée 25
• Transit accounts for online payments 40
• Cancel a reminder and go back to the original invoice 25
• Invoicing guests (non-member hours) for the season 22

• List of bank payments 28
• Processing via bank files 59
• Process a manual payment 33

• Process installments 25

• Managing bookings in the schedule 67
• Configure and use open matches 47
• Manage the set times 27
• Create a promo code and use it 27
• Refund a fixed-hour session that was released and taken again 44
• Moving a booking and creating a recurrence in the schedule 37
• Creating and managing recurrences 27
• The weekly view and the all-sports view 53
• The cash journal and the history of a booking 21
• Manage cash register prices 18
• Offering items with a booking 32
• Deleted bookings and deletion records 33
• Replace a player on a fixed hour 58
• A fixed hour cannot be added: nothing is displayed 38

• Manage automatic emails 30
• Sending bulk emails 27
• Manage messages 31
• History of sent emails 33
• Writing an e-mail with the editor 103
• Birthday and inactive member e-mails 28

• Manage challenge tournaments 29

• Enable partner search 63

• The statistics dashboard 64
• Invoicing bookings from the statistics 46

• Access the program 120
• Booking by a member 54

• Creating and configuring a lesson 61
• Sign up for a tennis lesson 38
• Managing registrations (administrator) 50
• Managing groups and the schedule 50
• Tennis lesson invoicing 49
• Invoicing check and Youth and Sport export 64

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 49
• Adding and editing an employee 17
• Special cases: minor salary, young people, pensioners, LPP 27
• Running the monthly payroll 25
• Entering a compensated absence (army, maternity, illness, accident) 59
• The 13th salary and holidays for hourly employees 47
• Paying salaries and reconciling them with the bank 52
• Correcting an approved payslip 30
• Salary certificates and annual lists 44

You'll find all the questions about booking without an account

• How can I book if I don't have an account 902
• Where can I find available courts in my area? 151
• How can I edit/cancel my booking if I don't have an account? 187